Our production lead time is the standard time frame it takes for us to receive your order and manufacture it through our production line. Our standard lead time is stated on our homepage and updated daily. This production time varies depending on the time of the year. We hand craft every order here in California and make each order that comes in, but our team works as fast as we can to get your order out to you as fast as possible. Please note orders can only be changed until the end of the day of the order placed.
Yes, we do! Please note that we have no control over import fees. Each country has different rules and you may be charged import fees for your country. Please be aware of items that are illegal in your country as we cannot refund if the product is taken by customs.
If you haven't received your order after receiving a delivery notification, please wait 48 hours before contacting us as faulty delivery notifications have been known to occur. After 48 hours, reach out to us at firstname.lastname@example.org and we'll begin locating the order. If after 7 days the package can't be located, we may open a formal case with the shipping carrier to have your order found.
We are able to combine your orders if they are placed within 24 hours of each other. After both orders are placed please email us both order numbers and contact information. Excess shipping charges will be refunded at the time of shipment.
Simply add your favorite items to cart, head to checkout, and select Afterpay as your payment method. Once you make an account and qualify for instant approval, your order will be processed immediately and payment will be broken into easy interest-free installments.
While orders may still ship globally, it is only offered if you are a resident and reside within one of the 50 states or the District of Columbia. Afterpay is not available in US Territories. You must also be at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska)
Yes! We currently only have one storefront location. We are located in Rocklin, CA. This is also where we manufacture all our gear!
The selection of bolt snaps we offer are solid brass, due to their strength and resistance to rust. You can upgrade to a Kong Frog Snap which is a revolutionary directional connector, provided with an automatic clamping that takes place when in contact with anchor point. The secondary snap upgrade is the stainless steel shackle snap. It comes with a pull tab that will release under pressure.
Please measure your dog's neck with a soft measuring tape or piece of string to get the most accurate measurement. Our collar measurements are in inches. If you are ordering a collar that is compatible with an E-Collar, please be sure to get a snug measurement. We do have sizing guides on the photo portion of certain products to help better assist.
All our products are designed, manufactured & hand crafted in America. We believe the quality that we produce is uncontested and a worthwhile investment.
All our collars are adjustable, but we cannot guarantee a single collar will fit from puppy to full-grown. Dog's necks do not tend to grow much after one year. Most dogs fill out, but will not have multiple inches added to their neck measurement. The collars that offers the most adjustability are our Elite Series Collars.
No! You can simply push the webbing aside to plug your receiver in to the charger. The holes are there for a specific E-collar (Garmin Tritronics). You can melt your own hole into the webbing for charging if you please. We are not able to take custom requests to change placement of holes or add additional holes.
These collars are not designed to have the contact points poke through to fit, you must first remove the contact points from your E-Collar. Once the contact points are removed, place the receiver in your new collar. Now you can screw your contact points back on with the receiver in place. The last step is to adjust the collar to the perfect fit for you canine and then you are ready to go.
Yes! We highly encourage it to help us with potential measurements. Just one request since we let our dogs roam free throughout the day, please let us know before bringing your dog inside the shop.
At this time we are not doing any sponsorships. Our vision is to have people try our equipment for themselves. We believe this can give us the most authentic feedback on product.
LEO/MILITARY SPECIFIC FAQ
Yes, we can send your department a quote directly. Please send us an email at email@example.com with the products you need a quote for and we will respond as soon as possible. We can bill your department once it has been approved.
We are not currently taking orders for badge drops or collars.
Yes! Our D‑U‑N‑S Number is 047417325 Under K9 Tactical Gear Inc.
Yes! We use USPS to ship to these addresses.
We currently only offer a discount for in store sales! We pride ourselves on supporting LEO, first responders and military. We hope to release one in the future!
We do offer wholesale pricing for specific products only. Please email firstname.lastname@example.org for more information.
We are always looking to expand our distributor line. We are currently only doing wholesale pricing in the USA. Please contact us directly to discuss!